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A leading financial services company partnered with Wonder Services to transform its procurement operations with an innovative Buy Desk model. This solution streamlined purchase requisitions, approvals, and governance, reducing stakeholder workload, improving approval times, and laying the foundation for future automation and offshore expansion across its 22-country network.
Following a corporate spin-off, a financial services firm struggled with fragmented procurement systems across 22 countries, processing thousands of purchase requisitions annually. Their decentralized approach created inconsistent standards, limited visibility into workflows, and compliance risks in a heavily regulated industry.
The company faced significant challenges in harmonizing disparate systems inherited during the spin-off. Their procurement teams were unable to effectively track requisitions, identify bottlenecks, or leverage their global scale for strategic sourcing. A critical pain point was the difficulty in operationalizing negotiated contracts into actual purchasing processes.
Multiple legacy systems lacking integration capabilities forced staff into manual data entry and duplicate work while providing minimal analytical insights. These inefficiencies directly impacted business agility, creating substantial delays for stakeholders needing resources and services, while preventing the organization from capitalizing on its scale for vendor negotiations and strategic initiatives.
