"The vision for Wonder Services all began at a procurement…
Case Study
Successful Supplier Onboarding for Life & Health Insurance Client
As a leading life and health insurance provider, our client faced significant challenges in their supplier enablement process. With limited internal resources and lack of documentation, they struggled to efficiently onboard a high volume of new suppliers. Wonder Services stepped in to implement a comprehensive solution that not only met their immediate needs, but also set them up for long-term success.
The Challenge
The client's supplier enablement process was plagued by several key issues:
1
Severe Resource Constraints
The internal team was already stretched thin, with limited capacity to manage the high volume of suppliers to be onboarded in a timely manner.
2
Lack of Documentation
Critical internal processes, particularly related to supplier onboarding, were undocumented, making it difficult to standardize and scale the process.
3
Limited Data Capabilities
The client had limited data tools and capabilities, leading to issues with duplicate supplier entries and inefficient supplier management.
4
Lack of Coupa Expertise
The internal team lacked a well-rounded understanding of Coupa, particularly in supplier onboarding and configuration, which meant they were unable to leverage the platform to its full potential.
The Solution
To address these challenges, Wonder Services implemented a comprehensive solution:
Onboarding 10,000 Suppliers
Our team took the lead in onboarding 10,000 suppliers over a 4-month period. We handled all aspects of the process, from outreach and training to troubleshooting and issue resolution, ensuring smooth integration into the Coupa Supplier Portal.
Data Validation and Prioritization
We quickly validated that 6,000 suppliers had complete and up-to-date information, allowing us to focus on the remaining suppliers who had incomplete or missing data. This allowed for a more targeted approach, ensuring that our efforts were focused on the suppliers who required the most attention and enabling a faster overall onboarding process.
Duplicate and Inactive Supplier Removal
Recognizing data quality issues, we identified and removed 52 duplicate suppliers and 37 inactive suppliers from the system. This not only improved data accuracy but also helped streamline procurement processes, reducing manual work and improving efficiency.
Targeting High-Priority Suppliers
In collaboration with the client, we identified high-priority suppliers with past-due or outstanding invoices. By focusing efforts on these suppliers, we helped resolve overdue payments quickly, resulting in improved cash flow and strengthened supplier relationships.
Coupa Expertise and Training
We provided dedicated training and support to the client's internal team to enhance their Coupa knowledge. This included creating process documentation, troubleshooting guides, and offering hands-on training to build their internal capabilities. Our team also offered ongoing guidance to help them better understand and utilize Coupa's full capabilities for future supplier management.
The Results
10,000+
Suppliers Onboarded in 4 Months
We met the client's tight timeline, enabling them to quickly integrate a significant number of new suppliers into their procurement processes.
6,000
Validated Suppliers
By validating that 6,000 suppliers had complete and up-to-date information, we streamlined the onboarding process and focused efforts on the most critical suppliers.
89
Eliminated Duplicate/Inactive Suppliers
Removing duplicate and inactive suppliers improved data accuracy and reduced inefficiencies in the procurement system.
Resolved High-Priority Supplier Issues
By prioritizing suppliers with outstanding invoices, we helped the client improve cash flow and strengthen supplier relationships.
Trained Internal Team on Coupa
Our comprehensive training and support equipped the client's team with deeper Coupa expertise, enabling them to handle future supplier onboarding and maintenance with greater ease.
Through our comprehensive approach, we were able to resolve the client's critical cash flow issues while creating sustainable supplier management processes that continue delivering value to the organization.
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