About Wonder Services

Amanda Prochaska, Founder & Chief Wonder Officer

With 19 years of experience dedicated to revolutionizing procurement organizations, Amanda has not only led significant transformations across various industries but also garnered prestigious recognitions such as the 2023 SIG Sourcing Star Award, Diversity and Inclusion Champion by DPW, and consistently ranked among the Top Procurement Professionals and Influencers in 2021 and 2022. Her impactful career includes introducing best-in-class sourcing programs and leading a comprehensive source-through-pay transformation at MGM, alongside her focus on process simplification, cost reduction, and technology enhancement in the CPG industry during her time at Kraft-Heinz.

As the Founder and Chief Wonder Officer of Wonder Services, Amanda leads a radically different consulting firm for, driving digital transformation, enhancing user experience, and advocating for sustainable change in procurement. Beyond her professional accolades, Amanda’s commitment to community service is evident in her founding of the Global Women Procurement Professionals (GWPP), furthering empowerment and value creation within the procurement industry.

Kaitlyn Smith, Head of Partnerships and Marketing

Kaitlyn Smith serves as the Head of Partnerships and Marketing at Wonder Services, where she spearheads strategic initiatives that connect the firm’s change management expertise with organizations navigating complex transformations. Throughout her career, she has consistently improved programs and processes, ensuring successful outcomes for both her employers and their clients. She brings expertise in driving successful turnarounds of key sales and marketing channels, identifying and securing valuable partnerships, and developing innovative digital growth strategies. Known for her exceptional project management abilities and communication skills, Kaitlyn excels at relationship building and quickly adapting to changing circumstances. At Wonder Services, she oversees brand positioning, thought leadership content, and alliance-building efforts that have strengthened the firm’s market position. Her approach combines data-driven marketing strategies with relationship-focused business development to position Wonder Services as the trusted advisor in enterprise transformation journeys.

Additionally, Kaitlyn serves as the Community Manager for Global Women Procurement Professionals (GWPP), where she fosters connection and professional development among women in procurement, sourcing and supply chain worldwide.

Outside of work, Kaitlyn enjoys spending time with her partner and their two rescue dogs. She has a passion for outdoor adventures and is working toward her goal of visiting every U.S. National Park. Her perspective is enriched by years spent living abroad, giving her valuable international experience that informs her global outlook on business partnerships and marketing strategies.

Zach Koitka, Change Management Practice Lead

Responsible for driving the successful delivery of change management initiatives for Wonder Services clients, building and maintaining strong client relationships, and contributing to the company’s business development efforts.

This role ensures that client-facing projects are executed with precision and excellence, while also spearheading internal initiatives to streamline, standardize, and enhance Wonder Services’ change management practices. The Client Engagement Lead plays a pivotal role in mentoring team members, developing intellectual property (IP), and fostering a culture of innovation and client satisfaction.

Sofi Macedo, Change Management Lead

Responsible for leading the development and execution of strategies to drive successful organizational change for Wonder Services clients. This includes assessing change impacts, designing and implementing communication plans, managing stakeholder engagement, and overseeing training programs to ensure seamless transitions, minimize resistance, and maximize employee adoption of new processes, systems, and cultural shifts.

Jeremy Jones, Event Marketing Manager

Responsible for developing and executing marketing strategies that leverage events to promote a company’s brand, products, or services, overseeing the entire event planning process from concept to execution, including budgeting, logistics, and post-event analysis to maximize impact and lead generation.

Kitty Felix, Executive Assistant

With over a decade of experience in business administration, software implementation, and marketing, Kitty Felix brings a warm, collaborative approach to Wonder Services. She has supported C-level executives and  global teams to streamline operations, consistently delivering results for well-known brands like Hyundai, Cold Stone Creamery, and the Phoenix Suns. Kitty’s ability to blend strategic thinking with hands-on execution has made her a key player in driving success across a variety of projects.

Outside of work, Kitty enjoys life on the Olympic Peninsula, surrounded by lush forests, rugged coastlines, and breathtaking mountain views. Her hobbies include mountain biking, playing Scrabble, and indulging in her slight obsession with Costco. She loves spending time outdoors and cherishing moments with her family in this peaceful, natural setting. Kitty’s passion for fostering connection, combined with her dedication to operational efficiency, makes her an invaluable member of the Wonder Service team.