Master Change Management: Act with Authenticity

In the dynamic world of change management, one principle stands out as foundational: authenticity. At Wonder Services, we believe that leading with authenticity is not just a leadership trait – it's a necessity for successfully navigating change. This is why the first element in our ALICE methodology for change leadership is "Acting with Authenticity."

Why Authenticity Matters in Change Leadership

Authenticity is often talked about but less frequently practiced, especially when the pressure to drive change mounts. Leaders are often excited about the transformations they are spearheading, believing strongly in the benefits that change will bring. However, this enthusiasm can sometimes overshadow the realities of the journey ahead. Acting with authenticity means balancing your vision for the future with a clear-eyed understanding of the work and challenges involved.

Here are three strategies to help you lead with authenticity:

1. Avoid Overpromising

It’s easy to get caught up in the excitement of change, but overpromising can lead to disappointment and mistrust. For example, during an SAP implementation, we communicated the benefits of the new system enthusiastically, promising that it would solve all our procurement issues. This approach backfired as it created unrealistic expectations.

To avoid this pitfall, it’s important to couple your vision of the benefits with a candid discussion of the work required. Acknowledge that change is hard, and that achieving the desired outcomes will take effort. By being honest about the challenges, you build credibility and prepare your team for the road ahead.

2. Relate Through Stories

Stories are powerful tools for connecting with your team on an emotional level. They help people see themselves in the change journey and understand the nuances of the process. A personal story Amanda Prochaska often share is about a time when her family was considering moving to a new home. She was excited about the opportunity, but her youngest daughter wasn’t as enthusiastic. It wasn’t until they asked her the right questions that we understood her reluctance – she didn’t want to leave her friends behind.

This story illustrates the importance of listening and understanding resistance, rather than dismissing it. When leading change, sharing stories can help your team relate to the challenges and emotions they might face, making the change process more relatable and less intimidating.

3. Listen and Act on Feedback

Listening to feedback is crucial, but acting on it is what truly builds trust and authenticity. Change leaders must actively seek feedback throughout the change process—not just at the start, but continuously. Whether it’s about unclear communication or unaddressed concerns, feedback helps you adjust your strategy and improve your approach.

Acting on feedback shows your team that you value their input and are committed to making the change process as effective as possible. It also reinforces the idea that you’re not just pushing for change, but genuinely care about the impact it has on everyone involved.

Becoming a Change Leader

Leading with authenticity may sound simple, but it’s a challenge that requires constant vigilance and commitment. By avoiding overpromising, connecting through stories, and acting on feedback, you’ll not only guide your team through change—you’ll also earn their trust and respect.