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Stop Drowning in Dashboards—Start Driving Real Change
Most organizations are measuring everything but accomplishing nothing. 70% of transformation initiatives still fail, not from lack of data, but from lack of clarity about what success actually looks like.
In this Tea Time episode, Amanda Prochaska shows you how to design one to three simple, powerful success measures that everyone can rally behind—from leadership to suppliers.
The Metrics Crisis
The Overwhelm Problem: Business intelligence has made it easy to measure anything and everything, but measuring everything means focusing on nothing. We recommend narrowing organizational KPIs to no more than 7.
The Action Gap: Organizations that implement clear response protocols for KPI deviations achieve 31% higher success rates, yet most collect metrics without acting on them.
What You'll Learn
1. True Business Priority Foundation
Why Success Metrics Must Tie to Top Outcomes
Amanda shows how to identify your organization's 2-3 real strategic priorities (not the 15 on your strategic plan) and ensure metrics support actual decision-making.
2. The 8 Change Levers Framework
Prioritizing Policy, Process, People, Organization, Culture, Data, Metrics, and Technology
This systematic approach helps determine which organizational elements need to shift first:
- Policy & Process: Drive behavioral shifts faster than training
- People & Organization: Structure changes that accelerate versus hinder progress
- Culture & Technology: Environmental factors that shape behavior
- Data & Metrics: "What gets measured gets done" only when you attach consequences
3. Simplicity Over Complexity
Why Clarity Beats Complicated KPI Lists
Complex metrics systems overwhelm decision-makers. Simple solutions are easier to understand, implement faster, and drive higher user satisfaction.
Amanda's framework helps you design metrics that tell a coherent story and drive behavior change, not just status updates.
4. Metrics Storytelling for Buy-in
Getting Leadership, Teams, and Suppliers Aligned
Organizations get the most from KPIs by diving into the story behind the numbers. Learn how to:
- Frame metrics in business outcomes executives care about
- Translate organizational measures into team-level actions
- Create shared accountability with suppliers without micromanagement
The Amanda Prochaska Method
Step 1: Strategic Reality Check - Identify what you're actually optimizing for (not what your plan says)
Step 2: Change Lever Assessment - Determine which of the 8 organizational elements need attention
Step 3: Metrics Design - Create 1-3 core metrics that drive decisions and align daily work with strategic goals
Step 4: Communication Strategy - Develop compelling narratives that create understanding across all levels
Step 5: Implementation - Follow the MPRA framework (Measure–Perform–Review–Adapt) for sustained improvement
Real-World Applications
For Cost Savings Organizations:
- Move beyond simple cost-per-unit to value-based measures
- Balance short-term savings with long-term capability building
For Automation-Focused Companies:
- Measure efficiency gains without sacrificing quality or engagement
- Track ROI beyond initial implementation
For Visibility Initiatives:
- Design metrics that increase alignment, not just data collection
- Create transparency that empowers decision-making at all levels
Why This Works
Research-Backed: Transformations succeed when they focus on fostering understanding, reinforcing through formal mechanisms, developing talent, and role modeling.
Human-Centered: Addresses the psychological barriers to metric adoption that technical implementations ignore.
Sustainable: Creates measurement systems that work during change and sustain results afterward.
Key Questions Answered
- How do you know if metrics actually reflect organizational priorities?
- Which change levers should you prioritize for your situation?
- How do you get leadership buy-in for changing existing metrics?
- What's the minimum viable measurement system for your organization?
The Bottom Line
Whether you're drowning in dashboards or struggling with stakeholder alignment, this episode provides the framework to design measurement systems that actually drive success. Stop measuring everything and start measuring what matters.
Ready to Transform Your Success Measurement?
Discover Amanda's proven approach to cutting through complexity and focusing on what truly drives results.
[Watch the Full Episode →]
Want expert guidance on designing success metrics for your organization? Wonder Services specializes in helping leaders focus on what truly drives results. Connect with us to explore how we can help you measure success that actually matters.
