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Wonder Services is taking a significant step forward in our mission to deliver exceptional change management solutions. We're thrilled to announce the strategic expansion of our leadership team with two accomplished professionals joining us full-time:
Sofi Macedo, Change Management Lead
Zach Koitka, Change Practice Lead
Both Sofi and Zach have been instrumental to our success as contractors, driving client outcomes and organizational growth. Their transition to full-time roles represents our commitment to building a robust team capable of tackling increasingly complex client challenges. Let's explore how their expertise will elevate our service offerings...
Sofi Macedo: Elevating Our Change Management Capabilities
Sofi brings over six years of international experience across multiple industries, specializing in large-scale transformation projects. Her comprehensive expertise spans:
- Learning and development program design
- Strategic communications architecture
- End-to-end change management implementation
- HR transformation and organizational design
This multifaceted background enables us to offer clients more sophisticated change solutions that drive measurable adoption and sustainable results. Sofi's methodical approach ensures changes not only happen but truly stick within organizations.
Her educational credentials further strengthen our consulting framework. With a bachelor's degree in Social Communication, specialized study at IESEG School of Management in Paris, and a technical degree in Marketing and Digital Advertising, she brings academic rigor to our practice. Her Prosci Change Management certification and executive education in Business Strategy, Financial Acumen, and Business Communication from INSEAD allow us to integrate leading-edge methodologies into our client engagements.
At Wonder Services, Sofi has already enhanced our service portfolio by developing proprietary workshops and training modules that accelerate client transformation journeys. Her contributions to industry conferences have positioned our firm as thought leaders in organizational change. By bringing Sofi on full-time, we're investing in our capacity to create meaningful learning experiences and seamless transitions for clients navigating complex changes.
When not transforming organizations, Sofi embraces adventure—surfing, exploring in her motorhome, playing padel on weekends, or discovering new restaurants while traveling. This spirit of exploration translates to her work, where she consistently brings fresh perspectives to client challenges.
Zach Koitka: Driving Organizational Transformation and Practice Excellence
Zach's exceptional ability to navigate complex organizational changes makes him the ideal leader for our change management practice. His strategic approach transforms business challenges into opportunities for sustainable transformation and measurable outcomes.
Since joining Wonder Services, Zach has significantly elevated our change management methodology and implementation framework. His impact extends beyond successful transformation initiatives to include:
- Development of comprehensive change strategies that accelerate adoption and value realization
- Creation of proprietary change assessment tools that differentiate our offerings in the marketplace
- Implementation of change leadership programs that build organizational change capability
Zach's focus on evidence-based approaches and innovation ensures our methodologies remain cutting-edge, providing clients with proven strategies to manage resistance and drive adoption during periods of transformation.
As Change Practice Lead, Zach serves as the strategic architect of our clients' transformation journeys. His ability to diagnose organizational readiness, identify critical success factors, and design targeted interventions creates the foundation for sustainable change outcomes.
Behind the scenes, Zach plays a pivotal role in our firm's growth trajectory—developing our change management practitioners, evolving Wonder Services' methodologies, and establishing thought leadership in the change management space. His contributions directly enhance our ability to deliver consistent, high-quality change solutions at scale.
Zach's systematic approach, deep understanding of human dynamics, and commitment to organizational effectiveness represent the core values that drive successful transformations. His full-time leadership will continue to strengthen our position as change management experts.ill accelerate our ability to deliver innovative solutions across diverse client environments.
Strategic Expansion to Drive Client Success
At Wonder Services, we believe that exceptional people create exceptional change outcomes. The addition of Sofi and Zach to our full-time leadership team represents a strategic investment in our capacity to:
- Deliver more comprehensive change management solutions across the entire transformation lifecycle
- Create deeper client partnerships that address the root causes of implementation challenges
- Design more innovative approaches to adoption, learning, and sustainable change
Their complementary expertise—Sofi's deep change methodology knowledge paired with Zach's strategic client engagement approach—creates a powerful combination that enhances our ability to tackle increasingly complex organizational challenges.
If you're seeking a partner that can truly transform how your organization approaches change, we'd love to connect. Contact us to learn how our expanded team at Wonder Services can support your organization's journey.
And to our clients and partners—please join us in welcoming Sofi and Zach! Connect with them directly to discover how their leadership will enhance our work together.