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Coupa Functional Support Success Story

A global satellite technology company was implementing Coupa as part of a project to enhance their source-to-pay processes. The company faced challenges due to the lack of internal expertise and capacity to manage the functional administration of the system.

Company Background

  • System: Coupa Software
  • Location: Global
  • Industry: Satellite Technology
  • Solution: Functional Systems Admin

Service Benefits

  • Optimized e-procurement, driving cost savings
  • Enhanced support, increasing adoption
  • Maintained data accuracy, reducing errors
  • Ensured smooth operations & system integration

Challenge

The company recognized that functional administration of the Coupa system would be difficult due to their team’s limited capacity and lack of Coupa expertise. This gap posed a risk to the successful implementation and ongoing utilization of the system, potentially leading to inefficiencies, data inaccuracies, and low user adoption.

Solution

Wonder Services provided a full-time Coupa functional admin who managed system configuration, data integrity and user support. They collaborated with procurement and IT, conducted system testing, resolved issues and implemented a targeted change management plan to ensure smooth adoption and engagement.

Streamlined Procurement

  • Boosted efficiency by resolving most support tickets within 24 hours
  • Enhanced user engagement with a targeted change management plan, driving higher satisfaction and sustained use
  • Improved decision-making with daily reports, optimizing system tracking and utilization

Leverage Our Expert Support

Contact Wonder Services today to learn how our specialized Coupa Functional Admin services can streamline your operations and enhance system utilization.