About Wonder Services

Amanda Prochaska, Founder & Chief Wonder Officer

With 19 years of experience dedicated to revolutionizing procurement organizations, Amanda has not only led significant transformations across various industries but also garnered prestigious recognitions such as the 2023 SIG Sourcing Star Award, Diversity and Inclusion Champion by DPW, and consistently ranked among the Top Procurement Professionals and Influencers in 2021 and 2022. Her impactful career includes introducing best-in-class sourcing programs and leading a comprehensive source-through-pay transformation at MGM, alongside her focus on process simplification, cost reduction, and technology enhancement in the CPG industry during her time at Kraft-Heinz.

As the Founder and Chief Wonder Officer of Wonder Services, Amanda leads a radically different consulting firm for, driving digital transformation, enhancing user experience, and advocating for sustainable change in procurement. Beyond her professional accolades, Amanda’s commitment to community service is evident in her founding of the Global Women Procurement Professionals (GWPP), furthering empowerment and value creation within the procurement industry.

Raven Fowler, Head of Operations and Sales Excellence

Raven Fowler is the Head of Operations at Wonder Services, where she leads the charge in optimizing operational efficiency and driving strategic goals. With over a decade of experience across industries such as Legal Services, Automotive, Health Care, and Consulting, Raven brings a wealth of knowledge in Operations, Sales, and Business Development to the table.

A fervent advocate for operational excellence, Raven specializes in technology implementation, process improvement, and automation, ensuring Wonder Services stays at the forefront of innovation.

Her strategic acumen, coupled with her ability to build and lead dynamic teams, empowers them to thrive and achieve their objectives seamlessly.

As a proud member of the Young Women’s Alliance in Austin, Raven is dedicated to empowering women and non-binary individuals to excel in their careers and communities. Her commitment to fostering diversity, leadership development, and inclusion aligns perfectly with Wonder Services’ values, driving the company toward greater success.

Raven is a Disney-obsessed dumpling connoisseur who enjoys traveling, playing video games, and spending quality time with her dogs and husband. Her passion for adventure and unwavering dedication to operational excellence make her an invaluable asset to the Wonder Services team.

Kaitlyn Smith, Head of Partnerships and Marketing

Kaitlyn Smith is the Head of Partner Success at Wonder Services where she plays a crucial role in strengthening and structuring mutually beneficial relationships with valued partners. Her expertise in business development, relationship management, and strategic planning allows her to drive collaboration and deliver exceptional results for both partners and clients.

Kaitlyn is a strategic thinker with a passion for developing and promoting great brands. Her ability to collaborate with diverse teams and leverage her expertise in various areas makes her a valuable asset in driving success for Wonder Services and its partners. If you want to learn more about Kaitlyn, be sure to ask her about her years spent abroad and her international experience.

Outside of work, Kaitlyn enjoys spending time with her partner and their two rescue dogs. She has a passion for the outdoors and aspires to visit every National Park. In her spare time, she engages in DIY projects, reading, and exploring new places. Kaitlyn attributes her personal and professional success to the relationships she has built.

Zach Koitka, Client Engagement Lead

Responsible for driving the successful delivery of change management initiatives for Wonder Services clients, building and maintaining strong client relationships, and contributing to the company’s business development efforts.

This role ensures that client-facing projects are executed with precision and excellence, while also spearheading internal initiatives to streamline, standardize, and enhance Wonder Services’ change management practices. The Client Engagement Lead plays a pivotal role in mentoring team members, developing intellectual property (IP), and fostering a culture of innovation and client satisfaction.

Sofi Macedo, Change Management Lead

Responsible for leading the development and execution of strategies to drive successful organizational change for Wonder Services clients. This includes assessing change impacts, designing and implementing communication plans, managing stakeholder engagement, and overseeing training programs to ensure seamless transitions, minimize resistance, and maximize employee adoption of new processes, systems, and cultural shifts.

Jeremy Jones, Event Marketing Manager

Responsible for developing and executing marketing strategies that leverage events to promote a company’s brand, products, or services, overseeing the entire event planning process from concept to execution, including budgeting, logistics, and post-event analysis to maximize impact and lead generation.

Kitty Felix, Executive Assistant

With over a decade of experience in business administration, software implementation, and marketing, Kitty Felix brings a warm, collaborative approach to Wonder Services. She has supported C-level executives and  global teams to streamline operations, consistently delivering results for well-known brands like Hyundai, Cold Stone Creamery, and the Phoenix Suns. Kitty’s ability to blend strategic thinking with hands-on execution has made her a key player in driving success across a variety of projects.

Outside of work, Kitty enjoys life on the Olympic Peninsula, surrounded by lush forests, rugged coastlines, and breathtaking mountain views. Her hobbies include mountain biking, playing Scrabble, and indulging in her slight obsession with Costco. She loves spending time outdoors and cherishing moments with her family in this peaceful, natural setting. Kitty’s passion for fostering connection, combined with her dedication to operational efficiency, makes her an invaluable member of the Wonder Service team.