SOLUTIONS
Through Wonder Services’ comprehensive approach, we offer solutions at all points on your digital journey and can engage at any stage. We’ll align our
Discover. Design. Delight
framework to your current state to determine the right scope and clear deliverables.
We supplement your system integrator to go well beyond system implementation.
To truly transform, it’s more than just deploying the technology.
We address people, process and technology, always putting people first.
We apply our proprietary ALICE methodology so that leaders can sustain true transformation.
Design
Delight
Discover
Design
- Case for change workshops to determine priorities and what problems need to be solved
- Develop a comprehensive ProcureTech roadmap
- Determine the scope of initial implementations
- Identify success metrics Design business case
- Determine high-level organizational needs to support the project and run mode
- Aid in technology selection
- Complete change leadership training for key members of the project team
- Deploy pre-project workstreams
- Develop a change management plan
Delight
- Gain voice of the customer to assess feedback on early deployments and understand the customer journey to improve processes as needed.
- Understand if key policy controls are working and how they can be enhanced
- Clearly communicate and provide feedback around new expectations of roles
- Implement organizational changes, as needed, to support the transition
- Review key data elements and operational reporting to understand the effectiveness of transformation
- Provide enhanced training opportunities for those using the new processes and technologies
Discover
- Perform design thinking process design, including processes outside of the system.
- From process design, determine key policies to be deployed.
- Complete more detailed leadership training on the ALICE methodology to ensure proper cultural interactions
- Determine the detailed organizational needs to support implementation, deployment, and run mode
- Perform data cleansing and complete reporting and analytics requirements gathering
- Design reports supporting ongoing measurement of success metrics
- Execute change management plan, including our stakeholder engagement focus
