Frequently Asked Questions

Wonder Services helps procurement leaders on their journey to radically change business operations and achieve digital transformation success through properly applied technology solutions, while always having user experience and adoption at the forefront.

Yes! Change management can work if it is implemented effectively. Our change management approach involves several key factors, including clear communication, stakeholder engagement, leadership support, adequate resources, and a well-defined plan. All this coupled with a bunch of empathy, listening, and time. But, it is best not to deploy a one-size-fits-all solution, as the specific strategies and tactics used may need to be tailored to the unique needs and culture of the organization.

Properly leveraged change management helps procurement mitigate implementation risk and increase adoption of the new technologies being deployed. Our Discover, Design, Delight approach manages the effects of change, minimizes disruption, and ensures that the desired outcomes are achieved.

Willingness has been cited as the #1 obstacle to change in digital transformations. This means that adoption failures are ultimately people failures, not technology failures. Therefore, our process puts people first and a magnifying glass on culture. Our ALICE methodology address people, process, and technology, always putting people first.

Change management helps leaders effectively manage the journey of digital transformation in order to achieve desired business outcomes through properly applied technology solutions. It also helps to ensure that end users are engaged and motivated throughout the process, increasing adoption and ensuring digital transformation success.

Everyone knows that change is inevitable. The digital transformation process itself enables companies to make an impact now and build the foundation for future change. Digitization can help procurement departments overcome inflationary pressures and save money on purchases. And it can give business a competitive edge by helping to get the products and services needed faster and more efficiently than ever before.

Digital transformation is an ongoing journey and ever-evolving process. It requires boldness, resources, time, and unwavering commitment. As technology advances and customer needs change, businesses must stay continuously curious to adapt and redefine their strategies in order to stay ahead of the competition.

There are unprecedented opportunities for innovation, efficiency, productivity, and security with properly implemented digital transformation. These benefits change the way procurement, and cross functional teams, work. Procurement can become more nimble, proactive and able to anticipate change, and can react faster to dynamic times ahead.

Digital transformation is the application of disruptive technologies to each part of the procurement process, making it more predictive, automated, efficient and measurable. Digital transformation uses these technologies to create new or modify existing business processes, culture, and customer experiences to meet changing business and market requirements.

By focusing on user experience as part of a change management plan leaders can address cultural inertia and help people through the change. This focus creates a positive and engaging experience for users, which can lead to shorter training and transition timelines as well as increased customer satisfaction and adoption rates.

The four components of digital transformation are technology, processes, culture, and user experience. By using our Discover, Design, Delight framework and ALICE methodology, we can address all four components to ensure digital transformation success and continued innovation going forward.

“One of the deep secrets of life is that all that is really worth doing is what we do for others”

Lewis Carroll